About
Modality Lewisham
If you need any help our team will be pleased to assist you. We have the following access for our disabled patients and visitors at all of our sites:
- Automatic front door access suitable for wheelchairs
- Disabled car parking bays
- Wheelchair accessible toilets in the waiting area
- Baby Changing facilities in disabled toilet
- Hearing loop
Accessibility
The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0.
Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.
We hope that you’re enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.
NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.
Click on the link below to get more help with accessibility.
find out more here
Accessibility Statement
The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.2.
Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.
We hope that you’re enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.
NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.
Click Here to get more help with accessibility
Anti-Slavery Statement
Modality Partnership Modern Slavery Statement 2023/2024
Modern Slavery Statement 2023/2024
The Modern Slavery Act 2015 is designed to consolidate various offences relating to
human trafficking and slavery. The provisions in the Act create a requirement for an annual
statement to be prepared that demonstrates transparency in supply chains pertaining to
goods or services. In line with all businesses with a turnover greater than £36 million per
annum, and as a provider of services, the Modality Partnership provides the following
statement in compliance with the Act.
Our Business
We are a primary care Super Partnership that was established in June 2009. There are
currently over 40 practices as part of the group that form nine divisions (areas) across the
country in Birmingham, Walsall, Hull, Airedale, Wharfedale and Craven, East Surrey,
Wokingham, Lewisham, Mid-Sussex, and St Helens. Our vision is to become a leading
primary care provider locally nationally.
Assurance and our approach to Slavery and Human Trafficking
We are committed to ensuring that there is no modern slavery or human trafficking in our
supply chains or in any part of our business. Rigour in our recruiting processes and staff
welfare is our priority. Our Anti-Slavery approach reflects our commitment to acting
ethically and with integrity in all our business relationships, and to implementing and
enforcing effective systems and controls to ensure this is not taking place anywhere in our
business or within our supply chains.
This statement is published on our partnership website and contained within our staff
handbook.
Due Diligence and Processes
As part of our initiative to identify risk and mitigate against such risks, our National Board
and the Chief Executive Officer take responsibility through our management teams for
ensuring that our practices identify pertinent risks.
We have in place systems and approaches across our business, our trading partners and
our supply chains to:-
• Identify inappropriate employment practices including a robust approach to recruiting staff
into Modality Partnership that includes identity, DBS and qualification/reference checks,
and checks to ensure our people we recruit are legally entitled to work in the UK.
• Setting strict standards for conduct within the workplace, referencing this within our
contracting documentation and staff handbook for all staff as well as mirroring the NHS
code of conduct in respect of the expected standards for managers.
• Policies to guide staff on routes for whistleblowing, grievance, disciplinary and bullying
and harassment, providing them with assurance on our management role and providing
support with relevant workforce to support such policies, such as centralised HR
professionals, Wellbeing Champions and Guardians and Freedom to Speak Guardians.
• Through our mandatory training for all staff to raise awareness and responsibilities in
relation to the Act, and in particular towards our patients.
• Additional management training and wellbeing support awareness has been undertaken
and which will form part of mandatory management training to ensure all employees with
line management responsibility are consistent in their approach to staff recruitment,
employment rights and awareness and support to ensure the correct management of
employee welfare.
• Additionally, in acknowledgment of pressures which create extra demand on our services,
for example the COVID 19 Pandemic, and the increased seasonal demands on General
Practice, the recruitment of additional workers is a necessity to ensure safe service
delivery. Some of the additional required workers included voluntary workers, all of which
were recruited in line with the Modality Partnership recruitment policy. All volunteers that
provide support to our service provision are background checked in the same way as paid
employees who have pre-employment checks carried out.
Volunteers are issued with honorary contracts following their clearance checks, which also
includes rights to working in the UK and a DBS check. All volunteers are given the same
onboarding, induction, and site orientation as paid employees. Volunteers support the
service on a ad hoc basis and hours are monitored in line with working time directives to
ensure adequate rest breaks are provided.
Supplier and Procurement adherence to our values and ethics
We have zero tolerance to slavery and human trafficking. To ensure all those in our supply
chain and contractors comply with our values, we operate in line with principles of
responsible sourcing. All members of staff have a personal responsibility for the successful
prevention of such practices taking place with our procurement department taking the lead
for compliance with our suppliers and those we contract with. The organisation is
committed to training our Procurement and Supplies Team on the implications of the Act
in order that they can support the wider organisation on its implementation.
The prevention, detection and reporting of modern slavery in any part of our organisation
or supply chain is the responsibility of all those working for us or on our behalf. Workers
must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a
breach in this area.
We are committed to engaging with our stakeholders and suppliers to address the risk of
modern slavery in our operations and supply chain. If we find that other individuals or
organisations working on our behalf have breached this policy, we will ensure that we take
appropriate action. This may range from considering the possibility of breaches being
remediated and whether that might represent the best outcome for those individuals
impacted by the breach to terminating such relationships.
The National Board of Directors has considered and approved this statement and will
continue to support the requirements of the legislation.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and
constitutes our slavery and human trafficking statement for the financial year ended 31
March 2024.
Vincent Sai
Modality Group Chief Executive
March 2024
Average GP Earnings
The average GP pay of our 54 Full time and 201 Part time GPs in Modality Partnership in the previous financial year was £66,200 before the deduction of employee’s superannuation contributions, tax and national insurance.
Chaperones
A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the clinician from allegations of inappropriate behaviour. They may also be asked to assist the doctor or midwife during the examination.
Modality Partnership is committed to providing a safe comfortable environment for patients to be examined, by training our chaperones to adhere to the most current guidelines when acting as a chaperone.
All patients may request a chaperone to be present when they are being examined by a doctor.
There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor will assess the circumstances and make a joint decision with patients, families and carers on the best course of action.
Confidentiality
We take confidentiality very seriously. The Practice is registered with the Information Commissioners’ Office (ICO). We comply with the Data Protection Act (2018) and GDPR. All staff recognise the importance of this. We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded electronically and/or via manual medical records. For the effective functioning of a multi-disciplinary team this requires that medical information about you is shared between members of this practice and, on occasion with other health care professionals. We will not release any information about you to other third parties unless we have your consent to do so.
Our Privacy Notice describes how we collect, use, and process your personal data, and how, in doing so, we comply with our legal obligations to you. You can view a copy of our Privacy Notice on our website or by visiting the surgery.
Data Protection Privacy Notice for Patients
Introduction:
This privacy notice lets you know what happens to any personal data that you give to us, or any that
we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
• Who we are, how we use your information and our Data Protection Officer
• What kinds of personal information about you do we process?
• What are the legal grounds for our processing of your personal information (including when
we share it with others)?
• What should you do if your personal information changes?
• For how long your personal information is retained by us?
• What are your rights under data protection laws?
The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EUwide regulation on the protection of confidential and sensitive information. It enters into force in the
UK on the 25th May 2018, repealing the Data Protection Act (1998).
For the purpose of applicable data protection legislation (including but not limited to the General Data
Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), and the Data Protection Act 2018
the practice responsible for your personal data is [Practice Name].
This Notice describes how we collect, use and process your personal data, and how, in doing so, we
comply with our legal obligations to you. Your privacy is important to us, and we are committed to
protecting and safeguarding your data privacy rights.
How we use your information and the law.
Individual Modality Partnership Practices will be what’s known as the ‘Controller’ of the personal data
you provide to us.
We collect basic personal data about you which does not include any special types of information or
location-based information. This does however include name, address, contact details such as email
and mobile number etc.
We will also collect sensitive confidential data known as “special category personal data”, in the form
of health information, religious belief (if required in a healthcare setting) ethnicity, and sex during the
services we provide to you and or linked to your healthcare through other health providers or third
parties.
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Why do we need your information?
The health care professionals who provide you with care maintain records about your health and any
treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.).
These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of
working practices and technology to ensure that your information is kept confidential and secure.
Records which the Practice hold about you may include the following information;
• Details about you, such as your address, carer, legal representative, emergency contact details
• Any contact the surgery has had with you, such as appointments, clinic visits, emergency
appointments, etc.
• Notes and reports about your health
• Details about your treatment and care
• Results of investigations such as laboratory tests, x-rays etc
• Relevant information from other health professionals, relatives or those who care for you
To ensure you receive the best possible care, your records are used to facilitate the care you receive.
Information may be used within the GP practice for clinical audit to monitor the quality of the service
provided, which also includes the recording of all telephone calls for the following reasons:
• To assist in any complaints and further investigations
• Providing evidence of any abusive behaviour should it occur
• To assist and help train our staff
• Ongoing monitoring of calls for quality purposes
How do we lawfully use your data?
We need to know your personal, sensitive and confidential data in order to provide you with
healthcare services as a General Practice, under the General Data Protection Regulation we will be
lawfully using your information in accordance with: –
Article 6, e) processing is necessary for the performance of a task carried out in the public
interest or in the exercise of official authority vested in the controller;”
Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for
the assessment of the working capacity of the employee, medical diagnosis, the provision of
health or social care or treatment or the management of health or social care systems
This Privacy Notice applies to the personal data of our patients and the data you have given us about
your carers/family members.
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Risk Stratification
Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk
of suffering a condition, preventing an unplanned or (re)admission and identifying a need for
preventive intervention. Information about you is collected from a number of sources including NHS
Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your deidentified information is only provided back to your GP as data controller in an identifiable form. Risk
stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If
necessary, your GP may be able to offer you additional services. Please note that you have the right
to opt out of your data being used in this way.
Medicines Management
The Practice may conduct Medicines Management Reviews of medications prescribed to its patients.
This service performs a review of prescribed medications to ensure patients receive the most
appropriate, up to date and cost-effective treatments.
Our local NHS Integrated Care Boards (ICBs) formally known as Clinical Commissioning Group
(CCGs) employ specialist pharmacists and they may at times need to access your records for care
reasons support and assist us with prescribing. This reason for this is to help us manage your care
and treatment.
Extended Access
We provide extended access services to our patients which means you can access medical services
outside of our normal working hours. In order to provide you with this service, we have formal
arrangements in place with the ICBs and with other practices whereby certain key “hub” practices
offer this service on our behalf for you as a patient to access outside of our opening hours. This
means, those key “hub” practices will have to have access to your medical record to be able to offer
you the service. Please note to ensure that those practices comply with the law and to protect the use
of your information, we have very robust data sharing agreements and other clear arrangements in
place to ensure your data is always protected and used for those purposes only.
Safeguarding
The Practice is dedicated to ensuring that the principles and duties of safeguarding adults and
children are holistically, consistently and conscientiously applied with the wellbeing of all, at the heart
of what we do.
Our legal basis for processing For the General Data Protection Regulation (GDPR) purposes is: –
Article 6(1)(e) ‘…exercise of official authority…’.
For the processing of special categories data, the basis is: –
Article 9(2)(b) – ‘processing is necessary for the purposes of carrying out the obligations and
exercising specific rights of the controller or of the data subject in the field of employment and
social security and social protection law…’
Categories of personal data
The data collected by Practice staff in the event of a safeguarding situation will be as much personal
information as is necessary or possible to obtain in order to handle the situation. In addition to some
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basic demographic and contact details, we will also process details of what the safeguarding concern
is. This is likely to be special category information (such as health information).
Sources of the data
The Practice will either receive or collect information when someone contacts the organisation with
safeguarding concerns or we believe there may be safeguarding concerns and make enquiries to
relevant providers.
Recipients of personal data
The information is used by the Practice when handling a safeguarding incident or concern. We may
share information accordingly to ensure duty of care and investigation as required with other partners
such as local authorities, the police or healthcare professionals (i.e. their GP or mental health team).
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in
accordance with:
• Data Protection Act 2018
• The General Data Protection Regulations 2016
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• Health and Social Care Act 2012
• NHS Codes of Confidentiality, Information Security and Records Management
• Information: To Share or Not to Share Review
Every member of staff who works for an NHS organisation has a legal obligation to keep information
about you confidential.
We will only ever use or pass on information about you if others involved in your care have a genuine
need for it. We will not disclose your information to any third party without your permission unless
there are exceptional circumstances (i.e. life or death situations), where the law requires information
to be passed on and / or in accordance with the information sharing principle following Dame Fiona
Caldicott’s information sharing review (Information to share or not to share) where “The duty to share
information can be as important as the duty to protect patient confidentiality.” This means that health
and social care professionals should have the confidence to share information in the best interests of
their patients within the framework set out by the Caldicott principles.
Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain
compliance with the General Data Protection Regulations (GDPR) and all UK specific Data Protection
Requirements. Our policy is to ensure all personal data related to our patients will be protected.
All employees and sub-contractors engaged by our practice are asked to sign a confidentiality
agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems
it necessary. If a sub-contractor acts as a data processor for Practices an appropriate contract known
as a Data Processing Agreement (DPA) will be established for the processing of your information.
In Certain circumstances you may have the right to withdraw your consent to the processing of data.
Please contact the Data Protection Officer in writing if you wish to withdraw your consent. If some
circumstances we may need to store your data after your consent has been withdrawn to comply with
a legislative requirement.
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Some of this information will be held centrally and used for statistical purposes. Where we do this, we
take strict measures to ensure that individual patients cannot be identified. Sometimes your
information may be requested to be used for research purposes – the surgery will always gain your
consent before releasing the information for this purpose in an identifiable format. In some
circumstances you can Opt-out of the surgery sharing any of your information for research purposes.
With your consent we would also like to use your information to use your name, contact details and
email address to inform you of services that may benefit you, with your consent only. There may be
occasions were authorised research facilities would like you to take part on innovations, research,
improving services or identifying trends.
At any stage where we would like to use your data for anything other than the specified purposes and
where there is no lawful requirement for us to share or process your data, we will ensure that you
have the ability to consent and opt out prior to any data processing taking place.
This information is not shared with third parties or used for any marketing and you can unsubscribe at
any time via phone, email or by informing the practice DPO as below.
Where do we store your information Electronically?
All the personal data we process is processed by our staff in the UK however for the purposes of IT
hosting and maintenance this information may be located on servers within the European Union.
The Practice uses a system insert clinical system to manage clinical information your care and health.
This system is provided by a company called insert company who act as a data processor on behalf
of the practice.
(EMIS Practices Only) The data processor that the Practice uses is called EMIS Health Ltd. They also
use a sub-processor which is Amazon Web Services who act under written instructions from EMIS
Health Ltd. Under no circumstances are any of these organisations allowed or able to access your
information.
No 3rd parties have access to your personal data unless the law allows them to do so and appropriate
safeguards have been put in place. We have a Data Protection regime in place to oversee the
effective and secure processing of your personal and or special category (sensitive, confidential) data.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be used, with
the following organisations;
• NHS Trusts / Foundation Trusts
• GP’s
• NHS Commissioning Support Units
• Independent Contractors such as dentists, opticians, pharmacists
• Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Integrated Care Boards (ICBs)
• Social Care Services
• NHS England (NHSE) and NHS Digital (NHSD)
• Multi Agency Safeguarding Hub (MASH)
• Local Authorities
• Education Services
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• Fire and Rescue Services
• Police & Judicial Services
• Voluntary Sector Providers
• Private Sector Providers
• Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with and in some cases asked for consent for this
to happen when this is required.
Computer System This practice operates a Clinical Computer System on which NHS Staff record
information securely. This information can then be shared with other clinicians so that everyone
caring for you is fully informed about your medical history, including allergies and medication.
To provide around the clock safe care, unless you have asked us not to, we will make information
available to trusted organisations. Wherever possible, their staff will ask your consent before your
information is viewed.
We consider patient consent as being the key factor in dealing with your health information.
Shared Care Records
To support your care and improve the sharing of relevant information to our partner organisations
when they are involved in looking after you, we will share information to other systems. The general
principle is that information is passed to these systems unless you request this does not happen, but
that system users should ask for your consent before viewing your record.
Sharing your information without consent
We will normally ask you for your consent, but there are times when we may be required by law to
share your information without your consent, for example:
• where there is a serious risk of harm or abuse to you or other people;
• where a serious crime, such as assault, is being investigated or where it could be
prevented;
• notification of new births;
• where we encounter infectious diseases that may endanger the safety of others, such
as meningitis or measles (but not HIV/AIDS);
• where a formal court order has been issued;
• where there is a legal requirement, for example if you had committed a Road Traffic
Offence.
How long will we store your information?
We are required under UK law to keep your information and data for the full retention periods as
specified by the NHS Records management code of practice for health and social care and national
archives requirements.
More information on records retention can be found online at
(https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-SocialCare-2016)
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How can you access, amend move the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in
touch about these, please contact us. We will seek to deal with your request without undue delay, and
in any event in accordance with the requirements of any applicable laws. Please note that we may
keep a record of your communications to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it necessary for our legitimate interests
to do so, and you do not agree, you have the right to object. We will respond to your request within 30
days (although we may be allowed to extend this period in certain cases). Generally, we will only
disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for
certain activities (for example for a research project), or consent to market to you, you may withdraw
your consent at any time.
Right to erasure: In certain situations (for example, where we have processed your data unlawfully),
you have the right to request us to “erase” your personal data. We will respond to your request within
30 days (although we may be allowed to extend this period in certain cases) and will only disagree
with you if certain limited conditions apply. If we do agree to your request, we will Delete your data but
will generally assume that you would prefer us to keep a note of your name on our register of
individuals who would prefer not to be contacted. That way, we will minimise the chances of you being
contacted in the future where your data are collected in unconnected circumstances. If you would
prefer us not to do this, you are free to say so.
Right of data portability: If you wish, you have the right to transfer your data from us to another data
controller. We will help with this with a GP to GP data transfer and transfer of your hard copy notes.
Access to your personal information
Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation to
request access to view or to obtain copies of what information the surgery holds about you and to
have it amended should it be inaccurate. To request this, you need to do the following:
• Your request should be made to the Practice – for information from the hospital you should write
direct to them
• There is no charge to have a copy of the information held about you
• We are required to respond to you within one month
• You will need to give adequate information (for example full name, address, date of birth, NHS
number and details of your request) so that your identity can be verified, and your records located
information we hold about you at any time.
We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to report
requests relating to your patient data, such as data subject access requests that you submit to us (or
that someone acting on your behalf submits to us) and report requests that insurers submit to us
under the Access to Medical Records Act 1988 in relation to a life insurance policy that you hold or
that you are applying for.
iGPR manages the reporting process for us by reviewing and responding to requests in accordance
with our instructions and all applicable laws, including UK data protection laws. The instructions we
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issue to iGPR include general instructions on responding to requests and specific instructions on
issues that will require further consultation with the GP responsible for your care.
Personal Data that will be processed:
• Name
• Date of Birth
• Address
• NHS Number
• Patients contact telephone number
• Patient email address
Special Category data processed as part of the iGPR Managed Service solution and utilising the
iGPR product (Basic/SARs Pro/Premium) may include (as appropriate to the nature of the request
being serviced):
• Physical/mental health condition diagnoses and conditions (current and previous)
• Symptoms
• Operations and medical procedures
• Medications and prescriptions issued
• Allergies and reactions to medication
• Results of investigations such as blood tests and X-rays
• Letters and discharge summaries
• Test results
• Clinical reports and letters
• Recorded patient consultations and some coded diagnostic information
• Details of services received
• Details of lifestyle and social circumstances
• Details of nationality, race and/or ethnicity
• Details of religion. • Details of genetic data or biometric data
• Data concerning sex life and/or sexual orientation
What should you do if your personal information changes?
You should tell us so that we can update our records please contact the Practice Manager as soon as
any of your details change, this is especially important for changes of address or contact details (such
as your mobile phone number or email address), the practice will from time to time ask you to confirm
that the information we currently hold is accurate and up-to-date.
Objections / Complaints
Should you have any concerns about how your information is managed at the GP, please contact the
GP Practice Manager or the Data Protection Officer as above. If you are still unhappy following a
review by the GP practice, you have a right to lodge a complaint with a supervisory authority: You
have a right to complain to the UK supervisory Authority as below.
Information Commissioner:
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Tel: 01625 545745
https://ico.org.uk/
If you are happy for your data to be extracted and used for the purposes described in this privacy
notice, then you do not need to do anything. If you have any concerns about how your data is shared,
then please contact the Practice Data Protection Officer.
If you would like to know more about your rights in respect of the personal data we hold about you,
please contact the Data Protection Officer as below.
Data Protection Officer:
The Practice Data Protection Officer is Umar Sabat. Any queries regarding Data Protection issues
should be addressed to him at: –
Email: modality.dpo@nhs.net
Changes:
It is important to point out that we may amend this Privacy Notice from time to time. If you are
dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer
Did Not Attend (DNA) POLICY
We aim to provide all our patients with the best possible service and to achieve this we need your help. Patients who fail to attend for their appointments and do not let us know incur significant cost to the practice and to other patients in terms of lost appointments.
If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. This can be done over the phone, or online.
- Modality Partnership will monitor those patients who do not attend their appointments. When a patient regularly fails to attend appointments within a 12 month period, the patient will be written to explaining that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list.
- If the patient fails to attend a following appointment following receipt of the first letter, the patient will be written to with a warning that any future failure to attend an appointment without prior notification will lead to their removal from the Practice list.
Equality Diversity Statment
EQUALITY DIVERSITY STATEMENT
Modality Partnership is committed to eliminating individual and institutional discrimination, harassment and victimisation across all protected characteristics set out in the Equality Act 2010 relating to patients and employees which are: Race, Sex, Disability, Sexual Orientation, Religion or Belief, Gender Reassignment, Age, Marriage and Civil Partnership and Pregnancy and Maternity.
All Modality Partnership staff complete equality and diversity training.
Freedom of Information
What is freedom of information?
The Freedom of Information (FOI) Act gives the public the right to request any recorded information from a public authority. The authority will then have 20 working days to provide this information subject to any exemptions.
How do we process freedom of information requests?
We pride ourselves on being an open organisation and will endeavour to respond to requests for information where we are required to under the guidance attributable to primary care. While we will provide as much information as it can, due to the sensitivity of some of this information, the organisation has a duty of confidence to both patients and staff. In line with FOI Act, this means that no information will be released which could lead to the identification of an individual.
Modality Partnership is a legally recognised partnership under the Partnership Act, providing primary care services. The majority of our contracts are with NHS organisations, usually Integrated Care Boards (ICB’s) or Acute/Community Trusts. Please contact the ICB or Acute/Community Trust, with whom we hold a contract, directly to acquire any information related to contractual obligations for the purposes of FOI.
Some activities that Modality Partnership undertake are exempt from FOI legislation.
Where can you make your request?
Any requests relating to Modality Partnership should be made to our Data Protection Officer: modality.dpo@nhs.net
If your request refers to any contracts that we hold with ICB’s or Acute/Community Trusts, please make your FOI request directly to the relevant public body.
Gender Pay Reporting
National Data Opt Out
What is the National Data Opt Out?
The National Data Opt-Out allows patients to opt out of their confidential information being used beyond their direct care for certain research and planning purposes.
What does it apply to?
The national data opt-out applies to the use of confidential patient information for certain
types of national research and planning purposes.
What data is not covered by this opt-out choice?
• data that is shared for your individual care
• where there is a risk to public health or data is required for monitoring and control of
infectious diseases, for example during pandemic
• there is an overriding public interest, for example: the reporting of gun wounds in line
with GMC guidance
• here is a legal requirement to share information, for example: the investigations by
regulators of professionals (eg General Medical Council) investigating a registered
doctor’s fitness to practice
• NHS fraud investigations
• notification of food poisoning
• you have consented to take part in a specific project, including practice based
research
• where anonymised data is used.
What are we doing at Modality Partnership about the National Data Opt Out?
We have updated privacy notices to reflect the introduction of the National Data Opt out.
– We have displayed posters and distributed information leaflets
– We have updated our Privacy Policy
– We have reviewed how we use your information to see if this is affected by the
National Data Opt Out
– We have provided support and assistance to our staff to understand what this is
Does the opt out apply to data that is being used across Modality Partnership?
The National Data Opt out does not apply to data held at Modality Partnership. Our records and processing of data do not identify any data flows which are impacted by this.
You have a choice if you are happy for your confidential patient information to be used for national research and planning, you do not need to do anything.
If you do not want your confidential patient information to be used for national research and planning, you can choose to opt out securely via one of the below options:
Online: https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/
To make a choice for yourself a child under the age of 13 or someone else:
https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/other-ways-to-manage-yourchoice/ sending the appropriate forms via post to
‘National Data Opt Out, Contact Centre,
NHS Digital.
HM Government,
7 and 8,
Wellington Place,
Leeds,
LS1 4AP’
or via email enquiries@nhsdigital.nhs.uk
Via the NHS App: IOS https://apps.apple.com/gb/app/nhs-app/id1388411277 or Android
https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline
Telephone: NHS Digital Contact Centre phone number: 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays)
To opt out you must:
• be aged 13 or older
• have access to your email or mobile phone
• have your NHS number or your postcode registered with your GP surgery
Remember: You can change your mind about your choice at any time.
Further information
To find out more about the benefits of data sharing, how data is protected, or to
make/change your opt-out choice visit: https://www.nhs.uk/your-nhs-data-matters/
NHS Digital Information Standard DCB3058 Compliance with National Data Opt outs
Modality Partnership Privacy Notice: https://www.modalitypartnership.nhs.uk
Pricing for Non-NHS Services
We offer a range of private services designed to meet specific healthcare needs not covered by NHS funding. For a detailed list of services and associated fees, please refer to the pricing information HERE
Privacy Policy
Read our Privacy Policy Here
Terms & Conditions
This page contains details of the Privacy Policy and Terms of Use of the website.
1. Accuracy
Our internet site is intended primarily to provide information about our Modality Partnership. We have taken care to ensure that all information is provided is accurate and valid.
However, Modality accepts no responsibility for use of the information provided. The advice for
patients is as comprehensive and accurate as possible, but it can only be of a general nature and should not be used as a substitute for a consultation with a medical professional.
2. Medical Information on the Web
The Internet can be a useful resource for researching medical conditions. It also has inherent weaknesses that you should be aware of. If you use the Internet for medical research or information, please be aware of the following points:
• Always look for a balanced view – do not rely on advice from one site and seek a
balanced viewpoint
• Remember that anyone can publish anything on the Internet. Make sure that the authors’
names and their qualifications are included – anonymous information may not be sourced
accurately
• Be aware that advertising might influence the site contents – check for commercial
sponsorship or for advertising which might influence the information on the site
• Check that the website is updated regularly
• Be cautious of online diagnoses or consultations
• Check the website’s Privacy and Confidentiality Policy
• Beware that website information or advice sourced from outside the UK might describe
treatments not available in the UK.
3. Suitability and Availability
We cannot guarantee that this website will meet your requirements, or that it will be of
satisfactory quality, or that it will be fit for your particular purpose, or that it will not infringe the rights of third parties, or that it will be secure.
Further, we cannot guarantee uninterrupted access to our website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.
4. Links to Other Websites
All links from our Modality Partnership website to any other websites are provided for information
and convenience only. We cannot accept responsibility for sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
5. Data Collection
Please be aware that we collect contact details of those who wish to communicate with us via email, collect aggregated (non-personal) information about which pages visitors to our website chose to access, and collect information volunteered by visitors to our website (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service.
6. Hosting, Networks and Data Storage
Please be aware that our website uses Third Party Service Providers, Vendors and Hosting
Partners to provide the necessary hardware, software, networking, storage, and related
technology required to support our website
Type 1 Opt-Out
Please note that General Practice has been legally required by the Secretary of State to allow the extraction by NHS Digital of healthcare data and this data will be extracted centrally by NHS Digital. As well as using your information to support the delivery of care to you, your data may be used by NHS Digital to help improve the way health and social care is delivered to patients and service users throughout England. From the 1st September 2021, NHS Digital will securely extract your information to provide access to patient data to the NHS and other organisations who need to use it, to improve health and social care for everyone. To learn more about this, CLICK HERE
To access our Privacy Notice, CLICK HERE Type 1 Opt-Out prevents information being shared outside a GP practice for purposed other than direct care. A Type 1 Opt-Out should prevent identifiable information about a patient being extracted from their GP Record and uploaded to any other organisation for purposes other than their direct care. If you do not want your identifiable data to be shared outside of the GP Practice for purposes except for their own care you can register an opt-out by completing the form below. You can use this form to: register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient) (to Opt-out) withdraw an existing Type 1 Opt-out, for yourself or a dependent (if you are the parent or legal guardian of the patient) if you have changed your preference (Opt-in) Complete the form here. GENERAL PRACTICE DATA FOR PLANNING AND RESEARCH
Website Privacy Policy
This is the privacy notice of Modality Partnership. In this notice, “we”, “our”, or “us” refer to Modality Partnership.
Our registered office is at Orsborn House, 55 Terrace Road, Birmingham, B19 1BP
Data Protection Officer Umar Sabat
Our data protection officer’s contact details are:
modality.dpo@nhs.net
Introduction
1. This is a notice to inform you of our policy about all information that we record about
you. It sets out the conditions under which we may process any information that we
collect from you, or that you provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the context of the law and this
notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your
only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that
all visitors to our website are entitled to know that their personal data will not be used for
any purpose unintended by them and will not accidentally fall into the hands of a third
party.
4. We undertake to preserve the confidentiality of all information you provide to us, and
hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to
the processing and control of your personal data. We do this now, by requesting that
you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.
The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall
immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal data:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
(d) Vital interests: the processing is necessary to protect someone’s life.
(e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us info@modalitypartnership.com.However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round,
consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage risk
• protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be
obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
Complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of
service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not
be able to use all the functionality of our website.
We use cookies in the following ways:
1. to track how you use our website
2. to record whether you have seen specific messages we display on our website
3. to keep you signed in our site
4. to record your answers to surveys and questionnaires on our site while you complete them Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are
recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you. Third party advertising on our website Third parties may advertise on our website. In doing so, those parties, their agents or other
companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties. Data may be processed outside the European Union
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the
European Union.
For example, some of the software our website uses may have been developed in the United States
of America or in Australia.
Access to your own information
1. Access to your personal information
2. To obtain a copy of any information that is not provided on our website you may send us a
request at info@modalitypartnership.com
3. After receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us
at info@modalitypartnership.com
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first
take reasonable steps to verify your identity before granting you access or otherwise taking any
action. This is important to safeguard your information.
Other matters
Use of site by children
1. If you are under 18, you may use our website only with consent from a parent or guardian
WEBSITE PRIVACY POLICY
Privacy Notice
2. We collect data about all users of and visitors to these areas regardless of age, and we
anticipate that some of those users and visitors will be children.
3. Such child users and visitors will inevitably visit other parts of the site and will be subject to
whatever on-site marketing they find, wherever they visit.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt
any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by
looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
1. If you are not happy with our privacy policy or if have any complaint then you should tell us by
email. Our address is info@modalitypartnership.com.
2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in
good faith with us in a process of mediation or arbitration.
3. If you are in any way dissatisfied about how we process your personal information, you have
a right to lodge a complaint with the Information Commissioner’s Office. This can be done
at https://ico.org.uk/concerns
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as
long as required by us:
1. to provide you with the services you have requested;
2. to comply with other law, including for the period demanded by our tax authorities;
3. to support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal
jurisdiction in which we operate. If you think it fails to satisfy the law of your jurisdiction, we should like
to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
Review of this privacy notice
We may update this privacy notice from time to time as necessary. The terms that apply to you are
those posted here on our website on the day you use our website. We advise you to print a copy for
your records.
If you have any question regarding our privacy policy, please contact us
Zero Tolerance Policy
We are committed to taking all reasonable precautions necessary to ensure the health, safety, welfare and well-being of our employees, patients and visitors. We endeavour to ensure that all employees are protected from physical and verbal abuse while they are working and strongly support NHS guidelines regarding zero tolerance. We operate a Zero Tolerance Policy for patients.
Anyone attending the surgery who is abusive, violent, aggressive be it verbally, physically or in any threatening manner whatsoever to members of staff or other persons present on the practice premises, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.