Sharing your thoughts

We welcome your feedback. Please use the link below to tell us about your experience and help us improve our services.

Take our patient survey: Modality Lewisham Friends and Family Test

We are committed to providing high-quality care and a positive experience for all our patients. Your feedback helps us understand what we are doing well and where we can improve.

If you would like to share a compliment, suggestion or general feedback, we would love to hear from you.

If you have a concern or wish to make a complaint about the service you have received from our team, please click here to submit your feedback.

You can also raise a concern while you are at the practice – just ask for a copy of our current Complaints Leaflet and Complaints Form at Reception. Once completed, please return the form to a member of our Reception team.

If you would like independent support when making a complaint, our reception team can provide details of your local independent complaints advocacy service.

Once we receive your form, we will acknowledge your complaint within 3 working days. We aim to resolve all concerns promptly, fairly and in a way that supports a positive outcome for you.

If you feel your complaint has not been handled satisfactorily, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033 or visit their website at www.ombudsman.org.uk. The Ombudsman is an independent organisation that reviews unresolved NHS complaints.

For more details, you can also view our full complaints procedure in the leaflet below.

The Patient Participation Group (PPG) is intended to foster good relations between the Practice and patients and secondly, to act as a conduit for communication in both directions between the Practice and patients.

​We engage our PPG members on a variety of topics ranging from feedback on our services, ideas on new ways of working and changes within the wider NHS.  We communicate via email and we also organise meeting in person at the practice.

​Should you be interested in joining this group, please register by completing the online form below.  The request will be discussed with the current group members at the next meeting and you will be contacted. We apologise if there is a delay in replying to you.